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Customer Service

Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
  • Contact us
Shipping & Delivery
1. How to Ship? And how much is shipping fee? 
Our default shipping method is EMS, USPS, general shipping time is 8-12 business days, Tracking no. provided. The shipping cost depends on the weights & destination you are located in. Please feel free to contact our customer service team at service@dragon-kicks.com to check the shipping fee. 

2.How long will be took while shipping?
 Please kindly note that all the items are shipped from China, and our default shipping method is USPS and EMS. The general shipping time is about 8-12 working days. But longer time when the customs are busy for big festival, wether influence or Peak seasons. 

3.When will get the tracking no. and how to track my order? 
Tracking No. is available 1~3 business days after your package is shipped out. And you can track it at www.usps.com (USA)or http://www.ems.com.cn/english.html (other country).

4.Why there is no info or not any updated info. with the tracking No. at usps? 
It supports to be normal as EMS doesn't update the information instantly. But sometimes it means we need to arrange another new package. We have professional support to follow your order. If there is something wrong, we'll inform you of the solution. 

5. Is overnight shipping available?
Unfortunately there is no overnight shipping available for international shipments.

Privacy & Security
             
We promise to never sell your personal information (including the email address, telephone number, billing address and shipping information etc.) to a third party. We respect your privacy and the reason you placed your trust in Dragonkicks by giving us your email address.  Nor do we sell your addresses to any other companies.  We may at times send you catalog or special sale information only related to our company.  You can ask to be excluded from those mailings should you desire.

We use secure third party credit card online credit card processor which uses a secure server(SSL).  Your credit card information is not maintained on our online store database.  When your order is processed (daily) all credit card information (number / name) is removed from any online access.  This ensures a higher standard of security by preventing or minimizing the chances of this data being stolen by a third party.  The only information we maintain online for your convenience is your shipping information should you wish to create an online account.  Credit card information must be re-submitted each time a purchase is desired.
Returns & Replacements
Please note that this is an international transaction, all sales are final. We only accept exchange and return for defective products at the time of receipt, incorrect items due to our error. Customers are required to contact our customer service team before they ask for a return. Detailed photos for the items and the package are also required for us to investigate the issue.
Shipping fee for return is on customer's behalf, and all returned packages have to be trackable with tracking number provided.

Ordering
We can accept orders from the worldwide, please select the items you are interested in, select the size and other required attribute, add the products to shopping cart, then go to checkout page. If you have any question, please feel free to contact us at service@dragon-kicks.com.

Payment, Pricing & Promotions
Apply the coupon/promotional  code if you have one, then click checkout to finish the payment via your credit card or Western Union.
Currently we accept Visa credit card online payment and Western Union payment.

Viewing Orders
Registered customers please login your account on our site to view your order details, guest please check your email box( the email address you input when placing the order) to view your order details and check the order updating information.

Updating Account Information
If you want to update your account information, please login your account and modify by yourself. If you need help, please feel free to contact our customer service team.

Contact Us
Please feel free to contact us at service@dragon-kicks.com & service@dragonkicks.us

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